Philosophy

A happy festival-goer

Customer satisfaction is our goal.

We understand and speak the language of the catering industry.

No matter whether you are hiring or purchasing cups, maximum customer value is at the core of all our service concepts. In order to guarantee this, we always keep an eye on what the market is doing and maintain strong, personal contact with our customers.

We believe that the importance of mutually open communication cannot be stressed enough in terms of forging lasting business relationships.

Our many years of experience and long-standing cooperation with private customers, restaurateurs, caterers and decision-makers mean that you can trust us to act in a market-oriented and customer-focused manner.

We know our business partners’ needs and the demands they place on our products as well as our range of ancillary services.

We offer one system.

Returnable equals ‘return on investment.’
We aim to make it as easy as possible for our customers to utilise our returnable cups.
In order to achieve this, we offer complete, holistic concepts through which customers receive our support from the very beginning.
Into the bargain, we also provide professional, comprehensive advice on our returnable cups, how they can be printed and used and the associated ancillary services. The often complex tasks surrounding logistics and personnel are handled entirely by us and we always clean all of our own returnable cups.

We place great emphasis on quality and innovation.

Our highest priority lies in ensuring that our products and the services provided by our staff are of the utmost quality.

Product innovations, creative approaches to the services we provide and quick reactions in the face of changing market conditions are all part of what drives us on a day-to-day basis.

The optimisation and modernisation of our cleaning facilities in terms of technology and the environment are ongoing processes to which we are committed.

We think ‘green.’

We are firmly committed to using environmentally compatible systems. With today’s ever changing and increasingly stringent environmental standards, our company is duty-bound to operate a policy of continuous internal development.

Some examples:

  • In 2003, we began using green electricity supplied by a German company for some of our energy requirements. Since 2006, we have been using green electricity to power all of our processes.
  • When purchasing vehicles for our fleet or hiring delivery vehicles, we give preference to those that are equipped to the EURO 4 standard. These vehicles must be fitted with particulate filters, AdBlue® or a similar technology designed to control emissions.
  • Any cups that are no longer fit for use are removed for material recycling. Usually, the recycled material is used to manufacture construction components and other high-grade products.
  • Our business documentation is FSC zertifiziert and is therefore part of a group of products manufactured using timber from sustainably managed forests and other controlled sources.

Since its inception, CUP CONCEPT has manufactured all of its returnable cups exclusively in Germany and Austria (Vorarlberg). This ensures that transportation distances between the production plants, the CUP CONCEPT service facilities and our customers are kept to a minimum.